About Us
Jumia is Nigeria’s number one online shopping destination where you can shop the widest selection of electronics, fashion, home appliances, kid’s items and more in Nigeria and have them shipped directly to your home or office at your convenience! We offer free nationwide delivery, free returns and have several convenient payment options to choose from, either with your debit/credit cards or cash on delivery. With affordable prices and great products, Jumia lets you enjoy an awesome shopping experience with your order sent directly to your doorstep. No muss, no fuss, super convenience guaranteed.
We are constantly expanding our product range to include the latest gadgets, fashion styles and new categories and we don't want you to miss out! Follow us on Facebook and Twitter to stay updated on the latest offers and Jumia news. Happy shopping!
How to Shop on Jumia
It’s simple to shop on Jumia! Shop Jumia in 3 easy steps:
- 1. Select your products at Jumia.com.ng.
- 2. Register with us and pick a payment option.
- 3. Have your products delivered quickly and safely.
Safe and secure shopping
Once you’re done selecting products, head over to check out and pick a payment option. Payments on Jumia can easily be made with debit/credit cards and cash on delivery. After a successful purchase, you will get an order status and tracking number that lets you keep track of your order until it’s delivered.
On time delivery
Your orders take utmost priority and will be delivered between 1-5 working days, between 8am-6pm Monday to Friday. There’s also the availability of a Saturday special delivery option for further convenience for our customers. Should you have any questions on your order, please contact our customer service team between 8am to 8pm (Monday to Friday) or between 9am to 6pm (Saturday and Sunday) at service@jumia.com.ng or 0700 6000 000 and we would be happy to serve you.
Returns
If your product is damaged upon delivery, please contact JUMIA’S customer service team (service@jumia.com.ng or 0700 6000 000 ) WITHIN 24 hours of delivery to initiate the return. You have 7 (seven) days from day of delivery to return your order. The cost of return will be refunded after your return has been processed.
Comprehensive and personal service
Our customers and clients can contact us between 8am to 8pm (Monday to Friday) or between 9am to 6pm (Saturday and Sunday) at service@jumia.com.ng or 0700 6000 000 to check the status of your order, ask any question about Jumia or give feedback on your shopping experience, we would love to hear from you! Thank you for visiting us at Jumia, we are happy to serve you and make your shopping experience a memorable one!
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